Shipping & Returns

We know the feeling of waiting for something that's coming from far away. We do our best to get your poncho to you quickly, safely, and with as little impact on the planet as possible.

Shipping

Where we ship We currently ship to Portugal and the rest of the European Union. If your country doesn't appear at checkout, email us at hello@weareanga.com and we'll let you know if we can make it work.

Processing time Orders are processed within 3 to 5 business days of purchase. During drops, restocks, or high-demand periods, processing may take longer — we'll notify you by email if your order is delayed.

Delivery time

These are estimates, not guarantees. Customs checks, remote or island locations, incorrect address details, and events outside our control (weather, carrier disruptions, customs backlogs) can extend delivery times. ANGA is not liable for delays caused by the carrier or by customs authorities once the parcel has been handed over for shipment.

Shipping costs Shipping costs are calculated at checkout based on delivery location and order weight, and are paid by the customer. ANGA does not currently offer free shipping.

Tracking Once your order ships, you'll receive a tracking number by email.

Right of Withdrawal (14 Days)

If you are a consumer resident in the European Union, you have the right to withdraw from this contract within 14 calendar days of receiving your order, without giving any reason.

To exercise this right, email hello@weareanga.com with your order number before the 14-day period expires. You must then send the item back to us within 14 calendar days of that notification.

This is the only return window ANGA offers. We do not provide an extended goodwill return period.

Condition for a valid withdrawal The item must be returned:

• Unused, unworn, and unwashed
• In its original packaging, with all tags attached
• Accompanied by proof of purchase (order number)

You may handle and inspect the item only as you would in a physical shop, to check its nature and characteristics. If the item shows signs of use beyond that, we reserve the right to deduct the diminished value from your refund, or to refuse the return.

Who pays return shipping

• Change of mind / wrong size / withdrawal for any other non-defect reason: the customer pays the cost of returning the item.
• Defective, damaged in transit, or wrong item sent: ANGA covers return shipping in full, and sends a replacement or refund at no cost to you (see Legal Guarantee below).

How to start a return

1. Email hello@weareanga.com with your order number and reason for return, within the 14-day withdrawal period.
2. We'll confirm eligibility and provide the return address and instructions.
3. Send the item back within 14 calendar days of your withdrawal notification. Please don't send items back without contacting us first — unannounced returns may be delayed or refused.

Refunds We are entitled to withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent them, whichever is earlier. Once we receive and inspect the return, we will issue the refund to your original payment method within 14 calendar days. Your bank or card provider may take a few additional business days to reflect it.

We will refund the price of the item and the standard delivery cost (if any was charged). We do not refund any extra cost if you chose a delivery option other than our standard option.

Legal Guarantee of Conformity (2 Years)

Separately from the 14-day right of withdrawal above, all products sold on weareanga.com to EU consumers are covered by a legal guarantee of conformity of 2 years from delivery.

If a defect that existed at the time of delivery appears within this period, you're entitled to a repair, replacement, price reduction, or refund. For defects reported within the first 12 months, the defect is presumed to have existed at delivery unless we can prove otherwise.

This legal guarantee is separate from, and unaffected by, the 14-day withdrawal window above.

Damaged, Defective, or Incorrect Items

If your poncho arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at hello@weareanga.com with photos of the item and its packaging, so we can process it quickly. This 7-day window is for our internal handling speed only — it doesn't limit or replace your 2-year legal guarantee rights above.

We will cover all return shipping costs and provide a replacement or refund at no cost to you.

Non-Returnable Items

Any item marked as "Final Sale" on its product page at the time of purchase is not eligible for return or exchange, except in the case of a manufacturing defect (see Legal Guarantee above). Final Sale items are clearly labelled as such before checkout.

Exchanges

Exchanges (e.g., for a different size) are handled as a withdrawal + new order, subject to stock availability. There is no guarantee that the size or color you want will still be in stock by the time we receive your return.

Questions?

We're a small team and read every message ourselves. Reach out at hello@weareanga.com — we aim to reply within 1 to 2 business days.